At WebTeck, we are committed to providing high-quality courses to enhance your learning experience. Please review our refund policy carefully before making a purchase, as it outlines the terms under which refunds are granted.
1. General Policy
1.1 No Refunds for Completed Purchases
- All sales are final once payment is processed.
- You gain immediate access to the purchased course content, which is delivered as described and without any issues.
1.2 Exceptions
Refunds may only be granted in the following cases:
- Duplicate Purchases: If you accidentally purchase the same course more than once, you may request a refund for the duplicate payment.
- Technical Issues: If technical problems on our platform prevent you from accessing the course content, and these issues cannot be resolved within a reasonable time-frame.
- Mistaken Transactions: If you can provide clear evidence of an error during payment processing (e.g., being charged multiple times).
2. Requesting a Refund
2.1 How to Submit a Request:
- Email us at contact@wbteck.net with the following details:
- Your full name.
- The email address associated with your purchase.
- The course name and reason for requesting a refund.
- Proof of payment (e.g., receipt or transaction ID).
2.2 Processing Time:
- Refund requests will be reviewed within 5-7 business days of submission.
- Approved refunds will be processed back to the original payment method within 10 business days after approval.
3. Non-Refundable Cases
Refunds will not be granted in the following scenarios:
- Change of mind after purchase.
- Failure to complete the course due to personal reasons (e.g., lack of time or interest).
- Dissatisfaction with course content if it was delivered as described on our platform.
4. Final Decision
WebTeck reserves the right to make the final decision regarding refund eligibility. We are committed to fairness and transparency but will also protect the integrity of our services.